The current federal rule is a permission to the servicer, and its real value is procedural. 12 CFR 1024.41(c)(2)(iii), headed "Short-term loss mitigation options," provides that "a servicer may offer a short-term payment forbearance program or a short-term repayment plan to a borrower based upon an evaluation of an incomplete loss mitigation application." That is the exception to the general rule that a servicer evaluates a borrower only on a complete application, and it is the reason forbearance is usually the first relief actually available. The servicer must then send written notice stating "the specific payment terms and duration of the program or plan," that it was offered on an incomplete application, that other options may exist, and that the borrower may still submit a complete application.
The foreclosure freeze attached to it is the sharpest protection in the rule. The same paragraph provides that a servicer "shall not make the first notice or filing required by applicable law for any judicial or non-judicial foreclosure process, and shall not move for foreclosure judgment or order of sale or conduct a foreclosure sale, if a borrower is performing pursuant to the terms of a payment forbearance program or repayment plan offered pursuant to this paragraph." Two words in that sentence carry the weight. Performing means the borrower is doing what the arrangement requires, including making any reduced payment it calls for; the protection stops when performance stops. And the freeze attaches to an arrangement offered under this paragraph, so what a borrower needs in writing is the terms and duration, which the rule already requires the servicer to provide.
FHA's version has its own trigger. 24 CFR 203.614 provides that "if the mortgagee finds that a default is due to circumstances beyond the mortgagor's control, as defined by HUD, the mortgagee may grant special forbearance relief to the mortgagor in accordance with the conditions prescribed by HUD." The regulation supplies the gate and leaves the terms to HUD's own issuances, which change, so the current handbook is where the specifics live.
The pandemic-era rules read as though they are live, and they are not. The CARES Act created an actual right to request forbearance on a federally backed mortgage, at 15 USC 9056, for a borrower "experiencing a financial hardship due, directly or indirectly, to the COVID-19 emergency," for up to 180 days extendable by a further 180 at the borrower's request. That provision remains codified and reads as current, but it operates only during a "covered period" the section does not itself define, and the COVID-19 national emergency it depends on was terminated by Public Law 118-3 on April 10, 2023. Anyone reading the statute today should treat it as history rather than as an entitlement, and should not infer a precise expiry date from it, because the text does not supply one. The same caution applies to the CARES Act's credit-reporting instruction at 15 USC 1681s-2(a)(1)(F), whose covered period also runs from the national emergency and has therefore closed. A borrower who finds that provision still in the Fair Credit Reporting Act may conclude that a forbearance can never be reported. The safer course is to ask the servicer, in writing, exactly how the account will be reported while the arrangement is in force and after it ends, and to keep the answer.
The exit is the whole decision. A forbearance that has done its job ends in one of four ways. Reinstatement requires the entire paused amount at once, which is the worst outcome for a borrower whose income has not recovered. A repayment plan spreads the arrears over a number of future payments, so the payment goes up for a while. A deferral moves the paused amount to the end of the loan, to be repaid on payoff, sale or refinance, which leaves the monthly payment unchanged. A modification changes the loan's terms permanently. Which of these is available depends on who owns the loan and which program insures it, not on the servicer's goodwill, and the question to ask before entering a forbearance is which of the four the servicer expects to offer at the end of it.